Central de Ajuda

Central de Ajuda

I am having difficulty accessing my account. What should I do?

Make sure first that all filled data is correct.

Forgot your password?

Click on “forgot my password” and fill in your email address or username registered on the platform. After that, you will receive a password reset link through the registered email.

Please note that the reset email may take a few minutes to reach your inbox, so please wait before sending a new request.

Forgot the registered email?

If you no longer have access to the registered email or username and need to change your password, don’t worry. Just contact our support team.

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